Help Centre
Find answers, guides, and support for Home IQ.
Frequently asked questions
How do I set up maintenance reminders?
Choose Add task on your home dashboard or the Tasks page to create your own task. For a ready-made task, such as heat pump service or smoke alarm checks, go to the Tasks page and choose Add from template. Set the reminder when adding the task.
Can I upload documents like warranties?
Yes. Open a task and upload documents in its Attachments section, or go to Documents and choose Upload.
How do reminders work?
Home IQ emails a reminder before a task is due. Each task can remind you the day before or one week before, or have no reminder.
Can I share access with my partner?
Yes — on any plan you can invite your partner or other household members to share your home. They'll have full access to view and update your home information. Home IQ+ also lets you share across multiple properties.
How do I export or delete my data?
In Settings, open Your data and choose Export my data to export your personal data and content as a JSON file. It includes document download links valid for one hour. To close your account, choose Delete account in Settings. Your data is archived and kept, not deleted. Trial or free accounts close 7 days after the request. Choose Keep my account in Settings to undo the request before the account closes. Signing in does not cancel it. Paid accounts keep access until the paid time ends, with 90 days to reactivate.
Still need help?
Our support team is here to help. We typically respond within 24 hours during NZ business days.
Contact support